Privacy Policy

Overview

This policy explains what the Marcel's Inner Circle partner app collects, why, and what control you have. The App is operated by Celmedia L.L.C-FZ, Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E..

What we collect

Account and profile — your name, email, phone number, Instagram handle, headshot photo, agency details (name, booking link, video link), and your hellow page slug.

Program activity — lesson progress, daily logs, streaks, rank history, certifications, program ratings, and comments you post in lesson discussions.

Sales workflow — the leads HQ assigns to you, pipeline stages, and the activity you log against them (calls, emails, notes).

AI conversations — the messages you send to the AI Closer and Training Support, including screenshots you choose to attach.

Device and usage — push notification tokens for devices where you enable notifications, basic app/device information, and activity timestamps (like when you last opened the App).

How we use it

To run the program: tracking progress, computing ranks and certifications, surfacing celebrations, and showing your commission records.

To operate the AI features, deliver notifications you enabled, moderate community spaces, provide support, and protect program integrity.

We do not sell your personal information, and we don't use it for third-party advertising.

AI processing

Messages to AI features are processed by Anthropic (Claude) to generate replies. We send only what the feature needs — your message, recent conversation context, and relevant program or lead context. Under Anthropic's API terms, this data is not used to train Anthropic's models.

Who we share with

Service providers that run the App for us: Supabase (hosting, database, file storage), Anthropic (AI responses), Expo and Apple/Google (push notification delivery), and our video host for lesson playback. They process data only to provide their service.

HQ staff see program data (progress, logs, comments, AI Closer conversations) to coach partners and run the program.

We may disclose information if required by law or to protect rights, safety, or the program.

Retention and deletion

We keep your data while your account is active. Deleting your account in the App (Account → Delete account) permanently erases your account and the personal data tied to it — profile, progress, logs, comments, AI conversations, and uploaded photos — immediately.

Records we're legally required to keep (for example financial/commission records) may be retained in archival form after deletion.

Your choices and rights

You can edit your profile and agency details in the Toolkit, disable push notifications in your device settings, and delete your account in the App.

Depending on where you live (for example under the GDPR or CCPA), you may have rights to access, correct, export, or delete your personal information. Email support@marcelfernandes.net and we'll honor them.

Security

Data is encrypted in transit, access is restricted with row-level security and least-privilege service roles, and AI link handling is designed so your private links never reach the model. No system is perfectly secure — tell us immediately if you suspect a problem.

Children

The App is for partners 18 and older. We don't knowingly collect data from minors.

Changes

We'll update this policy as the App evolves and post the new version here. If a change is material we'll notify you in the App.

Contact

Privacy questions or requests: support@marcelfernandes.net.